ASRock > FAQ

FAQ

Support
FAQ
CPU Support List
Model Name Finding
SN Finding
BIOS Version Finding
Repair / RMA
Networking Support
Contact Technical Support (MB / Mini PC / IPC)
Contact Technical Support (Networking)
Webmaster Mailbox

If you are fully aware of the category of your question, you may choose one of the categories below for frequently asked questions.

Frequently Asked Questions

Question (334): What is Dr. Debug and how do I troubleshoot with these codes?(2013/2/1)

Question: What is Dr. Debug and how do I troubleshoot with these codes?(2013/2/1)

Answer:
Dr. Debug is used to provide codes that represent different errors that your system has encountered. Please see the diagram below for reading the Dr. Debug codes and how to troubleshoot.

Code	Description
FF, 00 - 19 D0 - D3	Please check if the CPU is installed correctly and then clear the CMOS.
31 - 3B 51 - 55	Problem related to CPU and memory. Please clear the CMOS. Re-install the CPU and memory.
D4 - D5	PCI resource allocation error. Out of Resources.
D6 92 - 97	The graphics card or iGPU could not be recognized. Please clear CMOS and try re-installing the graphics card. If the problem still exists, please try installing the graphics card in other slots or try other graphics cards.
D7	The keyboard and mouse could not be recognized. Please try re-installing the keyboard and mouse.
D8	Invalid password
9A - 9D	Problem related to USB devices. Please try removing all USB devices.
E8 - EB	S3 Resume failed (S3=Sleep)
03	System is entering S3 state (S3=Sleep)
04	System is entering S4 state (S4=Hibernate)
05	System is entering S5 state (S5=Soft power off)
30	System is waking up from S3 state (S3=Sleep)
40	System is waking up from S4 state (S4=Hibernate)
AA	System is entering OS

Question (490): My system does not start. I have no output on my display. What can I do? (2020/7/1)

Question: My system does not start. I have no output on my display. What can I do? (2020/7/1)

Answer:
Please refer to the following flow chart for basic debugging.

If the procedure above does not help to solve your problem, please contact the seller or local dealer for help. Or go to Support\Contact Technical Support to submit your question. Then our customer service staff will reply to you as soon as possible.

CPU / Memory / Storage FAQ

General FAQ

Old List

Results:

Question (528): How can I let my ARC graphics card enter power saving mode?(2023/4/11)

Question: How can I let my ARC graphics card enter power saving mode?(2023/4/11)

Answer:
Please check below table and follow the instructions.

Overview

● ASRock ARC graphics card firmware (FW) update

?	A770 PGD	A750 CLD	A380 CLI	A770 LE
Intel graphics card driver	Required	Required	Required	Required
Update the graphics card FW	Required	Required	No need	No need
Set PCIe power to "Maximum power savings”	Required	Required	Required	Required
Reinstall the graphics card driver and check the "GPU Core Power”	Required	Required	No need	No need

● BIOS Setting for ARC GPU Power Saving
■Intel Platform
■AMD Platform

● Power Consumption After Updating FW and Changing the BIOS Settings
■Table

ASRock ARC graphics card FW update

Preparation:
1. Graphics card driver

2. FW update tool

3. Set PCIe power to maximum power savings

Procedures
●Intel Graphics Card Driver
Go to Intel's official website to download and install the latest official graphics card driver.

Go to Intel's official website to download and install the latest official graphics card driver.

● Update the Graphics Card FW
Step 1. Download and unzip IGFXUpdate(v1.01.1).
Step 2. Run "IGFXUpdate”
Run

Step 3. Click Yes to restart the system.

Step 4. After the system has restarted, the FW update will begin.
*If this message doesn't show up, please disable the "Secure Boot” in BIOS and try again.

Step 5. During the update, the following security message will pop up.

Step 6. Click on Install this driver software anyway.

Step 7. The update process will proceed. The screen might blink during the update.

Step 8. Please restart your computer when the following prompt is shown.

Please restart your computer when the following prompt is shown.

● Set PCIe Power to Maximum Power Savings
Step 1. Go to [Control Panel\Hardware and Sound\Power Options\Edit Plan Settings\Change] and click [Change advanced power settings].
click Change advanced power settings.

Step 2. Scroll down to PCI Express\Link State Power Management and select Maximum power savings. Make sure to click apply to apply the changes.

● Re-install the Graphics Card Driver and Check the GPU Power

Step 1. Reinstall the latest graphics card driver.
Step 2. To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

To check the power consumption of the Intel ARC graphics card, please open Intel Arc Control and find the GPU Core Power.

BIOS Setting For ARC GPU Power Saving

● ASRock Intel Motherboard:
Required BIOS Version:
700-series motherboard: Please use the latest BIOS
600/500/400-series motherboard: Use the latest BIOS. It that does not work, please contact ASRock Technical Support.
BIOS Settings for all ASRock Intel models:
In BIOS > Advanced > Chipset Configuration, apply the following settings.
PCI Express Native Control: Enabled
PCIE ASPM Support: L1
PCH PCIE ASPM Support: L1
BIOS Setting For ARC GPU Power Saving

● ASRock AMD Motherboard:
Required BIOS Version:

Platform	600 series	500 series	400 series	300 series
BIOS version	Any version		Not supported

BIOS Setting for all AMD models:
There is no need to change BIOS settings.

● Other brands motherboard:
Please contact your motherboard vendor for further assistance.

Power Consumption After Updating FW and Changing the BIOS Settings

● Table:

Unit: watt	Not idle	Idle (power saving)	Monitor off
A770 LE	~35	~16	~1
A770 PGD	~29	~7	~1
A750 CLD	~42	~32	~11
A380 CLI	~17	~15	~6

#Intel ARC #ARC #A770 PGD 8GO #A770 #Intel Arc A770 Phantom Gaming D 8GB OC #A750 CLD 8GO #A750 #Intel Arc A750 Challenger D 8GB OC #A380 CLI 6GO #A380 #Intel Arc A380 Challenger ITX 6GB OC #Power Saving #BIOS #ASPM #vBIOS

Question (523): Which BIOS settings do I need to adjust when using 13.3” Side Panel?(2023/3/1)

Question: Which BIOS settings do I need to adjust when using 13.3” Side Panel?(2023/3/1)

Answer:
Before using your side panel, please set "Primary Graphics Adapter” to "Onboard” in the BIOS settings to ensure the display work properly.

Intel 700 series:

To do so, please go to "Advanced”> "Chipset Configuration” and set "Primary Graphics Adapter” to "Onboard”. Then press [F10] to save the settings and restart the system.

Which BIOS settings do I need to adjust when using 13.3” Side Panel?

AMD AM5:

Please go to "Advanced”> "Onboard Device Configuration” and set "Display Priority” to "Internal Graphics”. Then press [F10] to save the settings and restart the system.

Which BIOS settings do I need to adjust when using 13.3” Side Panel?

#Side Panel #BIOS #Primary Graphics Adapter #Onboard Device Configuration

Question (527): With RX6800 CLP 16GO I cannot get screen output in BIOS/UEFI. What should I do?(2023/3/1)

Question: With RX6800 CLP 16GO I cannot get screen output in BIOS/UEFI. What should I do?(2023/3/1)

Answer:
Please update the vBIOS of your RX6800 CLP 16GO.
1. Go to AMD official website to download and install the latest official graphics card driver.

Go to AMD official website to download and install the latest official graphics card driver.

2. Download and extract the VBIOS_L06_update file.
Download link:

3. Run "insttool64.exe” as administrator. A command prompt window pop on and close immediately. It is a normal behavior.

4. Run Command prompt as administrator.

5. Enter the folder path to the extracted file and press [enter].
Default path and command:
cd C:\Users\[Username]\Downloads\VBIOS_L06_update\VBIOS update
*Please change the command if you change the download path.

6. Type command "Update.cmd” and press [enter].
Update procedure will start up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

Command prompt will pop up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

Command prompt will pop up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

7. Once the flashing has finished, Command Prompt will report it as shown below.
Command prompt will pop up. This mean the system is flashing the vBIOS. DO NOT turn off the system during the update.

8. Please restart the system after flashing.

#RX6800 CLP 16GO #RX6800 #RX 6800 #BIOS #UEFI #no output #blank #no image #vBIOS #RX 6800 Challenger Pro 16G OC #RX6800 Challenger Pro 16G OC

Question (524): I cannot control the RGB lighting of the graphics card. What can I do to fix it?(2023/3/1)

Question: I cannot control the RGB lighting of the graphics card. What can I do to fix it?(2023/3/1)

Answer:
Please flash the RGB controller firmware of the graphics card via the following procedure.
Step 1. Find and download the correct firmware for your graphics card.

?	GPU	Model	Download
AMD	RX 7900 XTX	RX7900XTX AQ 24GO	Link
		RX7900XTX TC 24GO	Link
		RX7900XTX PG 24GO	Link
	RX 7900 XT	RX7900XT TC 20GO	Link
	RX 7900 XT	RX7900XT PG 20GO	Link
	RX 7800XT	RX7800XT PG 16GO	Link
	RX 7800XT	RX7800XT SL 16GO	Link
	RX 7700XT	RX7700XT PG 12GO	Link
	RX 7700XT	RX7700XT SL 12GO	Link
	RX 7600	RX7600 PG 8GO	Link
	RX 7600	RX7600 SL 8GO	Link
	RX 6950 XT	RX6950XT OCF 16G	Link
	RX 6950 XT	RX6950XT PG 16GO	TBA
	RX 6900 XT	RX6900XT OCF 16G	Link
	RX 6900 XT	RX6900XT PGD 16GO	Link
	RX 6800 XT	RX6800XT TCX 16GO	Link
		RX6800XT PG 16GO	Link
		RX6800XT PGD 16GO	Link
	RX 6800	RX6800 PGD 16GO	Link
	RX 6800	RX6800 CLP 16GO	Link
	RX 6750 XT	RX6750XT PGD 12GO	Link
	RX 6700 XT	RX6700XT PGD 12GO	Link
	RX 6650 XT	RX6650XT PGD 8GO	Link
	RX 6600 XT	RX6600XT PGD 8GO	Link
Intel	Arc? A770	A770 PGD 8GO	Link

Below steps use the RX 7900 XTX Phantom Gaming 24GB OC (RX7900XTX PG 24GO) as example. File and folder names can be different when using another card.

*Please make sure that the graphics card driver is installed before flashing the RGB firmware.
*Exit the RGB software before flashing the RGB firmware (and make sure it is not running in the background).

Step 2. Please extract the RGB firmware tool and copy the path of the folder that contains the RGB firmware.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 3. Open Command Prompt as administrator.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 4. Type cd and paste the path that you have just copied.

Step 5. Hit the Enter key.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 6. Type the word "Update” and press the Tab key on the keyboard. A full command file name will show up.

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

*The command will be vary based on the graphics card used.

Step 7. Use the Enter key to start flashing the RGB firmware. Give it some time.

Step 8. Once the RGB firmware is updated, the command prompt will show "Update Pass.”

I cannot control the RGB lighting of the graphics card. What can I do to fix it?

Step 9. Start the ASRock RGB software and check if the graphics card's RGB lighting can be controlled.

#Graphic #Graphic Card #Graphics Card #LED #RGB #Light #Polychrome #FW #Firmware #Flash #No Light #Controll #Tool

Question (515): Which graphics cards are supported on my Deskmeet?(2022/7/18)

Question: Which graphics cards are supported on my Deskmeet?(2022/7/18)

Answer:
We recommend using a graphic card that consumes up to 200 watt, and supports a discrete Dual slot Graphics card up to 20CM.

The Deskmeet supports CPUs that are up to 65W ("Default TDP” or "Processor Base Power”). The peak power draw of a 65W CPU is about 200W.
The Deskmeet comes with a 500W PSU. So it is able to handle a graphic card with a power draw up to 200W.

For the graphics card's power consumption, please check the specifications provided by the graphic card's vendor.

When checking the power consumption of the graphics card, please refer to the examples below. The power consumption is marked red here:

AMD
Which graphics cards are supported on my Deskmeet? AMD

Which graphics cards are supported on my Deskmeet? AMD

NVidia

Intel

Question (493): How do I enable IGPU Multi-Monitor on B550/A520 series motherboard?(2020/10/1)

Question: How do I enable IGPU Multi-Monitor on B550/A520 series motherboard?(2020/10/1)

Answer:
To enable IGPU Multi Monitor, please refer to the following path and set the [iGPU Configuration] to [UMA_AUTO].
Advanced\AMD CBS\NBIO Common Options\GFX Configuration

BIOS screenshot

Question (482): How do I configure clone mode in triple displays under Intel platform?(2019/9/1)

Question: How do I configure clone mode in triple displays under Intel platform?(2019/9/1)

Answer:
Please refer to the following procedures to adjust display settings under Intel? Graphics Control Panel:
Step 1. Please search "Intel? Graphics Control Panel” in Windows search bar and open it.
*System will auto-download the Intel? Graphics Control Panel from internet after installing the onboard VGA driver.
If the App doesn't exist in your system, please visit Intel or ASRock website to install the latest Graphics driver for your system.

Step 2. Select "Clone Displays” under "Multiple Display” and then click "Apply” to apply the change.

Question (473): I'd like to optimize my graphics performance when playing games on X399 platform, what should I do to set up the system? (2019/2/1)

Question: I'd like to optimize my graphics performance when playing games on X399 platform, what should I do to set up the system? (2019/2/1)

Answer:
Since some games do not support more than 16 cores, AMD Ryzen Master Utility provides the Game Mode to optimize the graphics performance.
Please refer to below link to download and install the AMD Ryzen Master Utility.
Ryzen Master Download Link:
Follow the steps to select the Game Mode and apply.
After that, graphics performance has been optimized.

Question (472): How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(2019/1/1)

Question: How do I manually install the VGA driver with Win10 64bit on the 760GM-HDV?(2019/1/1)

Answer:
Please refer to the following steps to install the VGA driver manually.
Step 1. Go to the device manager
Step 2. Right click the display adapters to enter the "properties” and choose "Update Driver”.

Step 3. Choose "Browse my computer for driver software”.

Step 4. Choose "Let me pick from a list of available drivers on my computer”.

Step 5. Click the "Have Disk” and browse the driver from the disk.

The Path: C:\AMD\AMD_Catalyst_13.4_Legacy_Beta_Vista_Win7_Win8\Packages\Drivers\Dispaly\W86A_INF

Step 6. Click "Ok” and choose "Next” to install driver.

*If the system uses onboard HDMI port to display monitor and the monitor display get the incorrect resolution, please follow the steps below to adjust monitor resolution.

Step 1. Install AMD all in 1 driver as below link:
Link:
Step 2. Open the "AMD VISION Engine Control Center”.
Step 3. Choose "Scaling Options(Digital Flat-Panel)” and adjust Scaling Options to the Overscan

Question (464): How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(2018/3/1)

Question: How do I adjust the shared memory while using Raven Ridge CPU on AM4 platform?(2018/3/1)

Answer:
Please adjust the "UMA Frame buffer Size” under Advanced\North Bridge Configuration:
*To support 4GB shared memory or above, please adjust CSM support to Disable under Boot tab firstly.

If you don't see ”UMA Frame buffer Size” under North Bridge Configuration, please follow the steps below to find it and adjust the OC settings.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Refer to the following path to adjust the OC setting.
a. Advanced\AMD CBS\NBIO Common Options\GFX Config IGC :Forces
b. Advanced\AMD CBS\NBIO Common Options\UMA Mode : UMA_Spec
c. Advanced\AMD CBS\NBIO Common Options\UMA Frame Buffer Size: Choose a prefer size

d. OC Tweaker\OC Mode Change Switch\AMD CBS Setting

3. After adjustment, press "F10” to save the configuration.

Question (465): When I use VGA card with onboard graphics AM4 CPU, onboard display adapter driver shows exclamation mark, what should I do?(2018/3/1)

Question: When I use VGA card with onboard graphics AM4 CPU, onboard display adapter driver shows exclamation mark, what should I do?(2018/3/1)

Answer:
If you are using the VGA card and onboard display adapter shows an exclamation mark as the picture below,
please follow the steps to remove exclamation mark.

1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Choose primary video adapter as internal graphics
Path: Advanced\AMD PBS\Primary Video Adapter\Int Graphics (IGD)

3. After adjusting above options , press "F10” to save the configuration.

You can try below method as well.
1. Please press "F2” or "Del” during POST to enter BIOS setup
2. Disable CSM
Path: Boot/CSM/Disable

3. After adjusting above option, press "F10” to save the configuration.

Question (448): The system cannot recognize one of my graphics cards. What should I do?(2017/9/1)

Question: The system cannot recognize one of my graphics cards. What should I do?(2017/9/1)

Answer:
If some graphics cards are not recognized by the system, it is not necessarily related to only the motherboard but also to other components. The riser cards, power supply, graphics cards and even the OS are all key points for the system. Please refer to the following three parts to check your system.
(A) The PCIe riser card
1. Please double check if the graphics cards are installed properly on the riser cards. Or take the graphics cards off the riser cards and install them on the riser cards again.
2. We recommend choosing PCIe riser cards with 6-pin power for the mining system.

3. If you are using PCIe riser cards with a Molex connector, please use maximum two Molex connectors on each power cable. Not more.

(B) Power supply
When using (close to) 13 graphics cards, you will probably have to use 2 power supplies. Normally the power supply will provide 12V, 5V and 3.3V power to the motherboard.
But in a mining system with multiple power supplies the situation is different. The first power supply has to be connected to the motherboard (12V, 5V and 3.3V) and some of the graphics cards (12V). The second power supply should only be connected to some graphics cards (12V). Because the second power supply will only supply 12V voltage to the graphic cards, it can cause power loading imbalance.
Power supply vendors suggest users to use only one power supply per system.

(C) Graphics cards
1. The single GPU systems typically draw about 200W, the system will need adequate power for whole system. Please double check if the system power is enough for the whole system.
2. Please install one graphics card and make sure it can be recognized under device manager.
If it is not, please shut down the system and press the power button to boot the system again. Then wait for the system to detect the device.
3. If it is not detected please clean the golden finger of the graphics card with a rubber (pencil eraser) and reinstall the card.

乐购彩票版本3

FAQ